FAQ
Most Popular Questions
  • How can I see the jobseekers who have applied for my job posting?
  • How are jobseeker matches ranked?
  • How can I request help?
  • What do the Education Levels mean?
  • How can I save my jobseeker search?
  • How can I edit my job postings?
  • How can I find my archived jobseeker searches?


  • All Questions

    My Account
    Job Postings
    Job Folders

    My Account
    Q: How can I request help? Top
    A: If you have a Universal Jobmatch account, log into the service and use the 'Contact us' button at the bottom of the page.

    If you are having difficulties setting up or accessing your account and cannot access the service please use the “Contact Us (Password / Login issues)” Facility and in the free text state “Employer Access Problem'. Please provide as much detail as possible about your problem.


    Job Postings
    Q: How can I see the jobseekers who have applied for my job posting? Top
    A: Your homepage includes a summary of your most recent jobs and jobseeker searches. You can view how many jobseekers have applied for each posting from here. For a complete list of jobs and to view each one individually, click 'Manage All' from the homepage. You can also use the 'Jobs' tab in the navigation bar at the top of the page to manage your jobs and jobseeker searches or you can manage your applications from the 'Jobseeker' tab in the navigation bar.

    Q: How are jobseeker matches ranked? Top
    A: Jobseekers will be matched primarily against their suitability to the job title of your job. The results will then be ordered based around any skills/keywords you described when creating your job posting. The matching system also takes into account factors like associated skills or job titles, recently used skills and location.

    Q: When will my job posting expire? Top
    A: Your job posting expires on the date you selected. If you didn't select an expiry date, your job will expire 30 days after the posting date.

    Q: How can I expire a job posting before the expiry date? Top
    A: To expire a job posting, use the 'Jobs' tab in the navigation bar at the top of the page and select 'Manage job postings'. Find the job posting you want to expire, click on the 'Actions' drop-down menu, and select 'Expire'.

    Q: How can I expire a jobseeker before the expiry date? Top
    A: To expire a jobseeker, use the 'Jobs' tab in the navigation bar at the top of the page and select 'Manage jobseeker searches'. Find the jobseeker you want to expire, click on the 'Actions' drop-down menu, and select 'Expire'.

    Q: How can I renew a jobseeker search? Top
    A: To renew a jobseeker, use the Jobs tab in the navigation bar at the top of the page and select 'Manage jobseeker searches'. Find the jobseeker you want to renew, click on the 'Actions' drop-down menu and select 'Renew'.

    Q: How can I renew a job posting? Top
    A: To renew a job posting, use the 'Jobs' tab in the navigation bar at the top of the page and select 'Manage job postings'. Find the job posting you want to renew, click on the 'Actions' drop-down menu next to the posting, and select 'Renew'.

    Q: How can I increase the number of applicants for my job posting? Top
    A: To increase responses to your job posting, you can edit the job description to include additional keywords that may be used by jobseekers in their job searches. You can also make sure you've completed all fields (not just required fields marked with an *) so that jobseekers have more criteria to consider.

    Q: How can I find my archived jobs? Top
    A: To view your archived job postings, use the 'Jobs' tab in the navigation bar at the top of the page and select 'Manage job postings'. On the left side of the screen a list of Views is displayed. Select 'Archived jobs'.

    Q: How can I find my archived jobseeker searches? Top
    A: To view your archived jobseeker searches, use the 'Jobs' tab in the navigation bar at the top of the page and select 'Manage jobseeker searches'. On the left side of the screen a list of Views is displayed. Select 'Archived searches'.

    Q: What do the Education Levels mean? Top
    A:
    • Secondary School or Equivalent: G.C.S.E or Standard Grade Exam.
    • 'A' Level/Higher: Post-16 'A' Level, Higher/Advanced Higher Grade exam.
    • Vocational: Received training in a skill for a specific trade (e.g. mechanical, electrical, carpentry)
    • Some College Coursework Completed: Attended college but have not graduated.
    • Associate Degree: Completed undergraduate studies and earned a 2-year degree at an accredited institution.
    • Bachelor's Degree: Completed undergraduate studies and earned a degree (e.g. BA, BSC, etc.) at an accredited institution.
    • Master's Degree: Completed post-college graduate studies and earned a master's level degree (e.g. MBA) at an accredited institution.
    • Doctorate: Earned degree (e.g. PhD), title or rank of doctor from an accredited institution.
    • Professional: Earned a professional degree (e.g. law, medical, dental) at an accredited institution.

    Q: How can I edit my job postings? Top
    A: To edit a job posting, click 'Manage All' from the homepage or use the 'Jobs' tab in the navigation bar at the top of the page. Select the job you wish to edit. You will then have the option to edit or delete the jobs.

    Q: How can I edit my jobseeker search? Top
    A: To edit a jobseeker search, click 'Manage All' from the homepage or use the 'Jobs' tab in the navigation bar at the top of the page. Select the jobseeker search you wish to edit. You will then have the option to edit or delete the jobseeker search.

    Q: How can I save my job postings? Top
    A: You can save time on future job postings by saving them to your Library. While creating your job select the checkbox labelled "Save to Library." The next time you create a job you can select it from the list under Posting Shortcut.

    Q: How can I save my jobseeker search? Top
    A: You can save time on future postings by saving them to your Library. While creating your jobseeker search select the checkbox under 'Your Library'. The next time you create a jobseeker search you can select it from the list under 'Search shortcut'.

    Q: What does the disability symbol mean? Top
    A: The disability symbol has been developed so employers can show their commitment to good practice in employing and retaining disabled people. It also enables the jobseeker to know which employers will be positive about their abilities. There are a large number of employers throughout England, Wales and Scotland who use the disability symbol.

    Q: What is the difference between a job and a jobseeker search? Top
    A: A job posting is visible to anyone using the site to search for a job. Anyone can apply for a job. A jobseeker search is a job that is only visible to jobseekers that you invite to apply. Once you post a jobseeker search, you will receive an anonymised list of jobseekers who match your requirements. You can then decide which jobseekers you'd like to invite to apply. To maximise jobseeker applications we recommend that you use job postings or convert jobseeker searches to job postings.

    Q: Can I send my job postings electronically to UJ? Top
    A: Yes you can, click here for more information You must log in to access this link.

    Q: Why do I have to choose whether to publish my vacancy EU-wide? Top
    A: It is the employer’s decision whether to publish a vacancy EU-wide. By giving your consent, you can have your vacancy advertised through the European Public Employment Services (EURES) portal. You may wish to think about the skills and competence requirements related to the vacancy and whether there are suitable local candidates before publishing EU-wide. You will be able to change your decision about where you advertise the vacancy at a later stage if you wish.


    Job Folders
    Q: How can I send feedback to a jobseeker? Top
    A: Use the 'Jobseeker' tab in the navigation bar at the top of the page and select 'Manage applications'. Select a folder to view the jobseekers in that folder. Then use the links at the top of the page to send feedback to a jobseeker.

    Q: How can I print and forward a jobseeker record? Top
    A: Use the 'Jobseeker' tab in the navigation bar at the top of the page and select 'Manage jobseeker searches'. Select a folder to view the jobseekers in that folder. Then use the links at the top of the page to print or forward the record.

    Q: How do I manage jobseekers CVs and folders? Top
    A: To manage your jobseekers CVs and folders, use the 'Jobseekers' tab in the navigation bar at the top of the page and select 'Manage jobseeker searches'. From this page you can:
    1. view your folders
    2. sort CVs
    3. update their status
    4. You can also block jobseekers from appearing on this page and add notes to CVs.


    Q: Will an application be automatically updated when the Jobseeker makes changes to their Profile or CV? Top
    A: Any applications a jobseeker submitted prior to 8th February 2014 will be updated with changes they make to their CV. Any applications submitted on or after 8th February will not be updated with changes they make to their CV.

    Q: Why are some applicant names shown with a line through? Top
    A: If a jobseeker applied to a job posting prior to 8th February 2014, and has since deleted the CV they used in the application, you will no longer be able to see the contents of the jobseeker’s CV.

    Q: Why isn’t there always an option to download a Microsoft Word version of a jobseeker’s CV? Top
    A: If a jobseeker applies to a job posting by uploading a CV as a Microsoft Word document or PDF, you will be able to download a copy of the document by clicking the “w” icon next to an applicant’s name in your folder. If a jobseeker has deleted from their Universal Jobmatch account the uploaded CV they used to apply to your job, then you will no longer be able to download a copy of the document.